ABOUT THE ROLE
We are looking for compassionate, dedicated female Bank Support Workers to join our night team. You will provide person-centred care to adults with a range of needs, supporting them to live full, independent lives in line with their own choices, preferences, and goals.
This is a night-based role. Shifts are worked overnight and include both waking nights and sleep-ins, scheduled according to service need.
Being female is a genuine occupational requirement (GOR) for this post under Schedule 9, Part 1 of the Equality Act 2010. This is because of the personal care nature of the role and the specific preferences and needs of the people we support.
KEY RESPONSIBILITIES
- Deliver safe, high quality, person-centred care that respects each individual's preferences, goals, and dignity.
- Support service users with daily living activities, encouraging independence and informed decision making.
- Promote inclusion, empowerment, and the right to take controlled, positive risks.
- Help individuals work towards their personal ambitions, building confidence and practical skills.
- Assist with household tasks to maintain a safe, clean, and comfortable living environment.
- Administer or prompt medication safely and accurately, in line with care plans and organisational policy.
- Maintain clear, accurate records: including daily notes, medication records, and incident reports.
- Communicate effectively and sensitively with service users, families, colleagues, and external professionals.
- Work flexibly across waking nights and sleep in shifts as required by the service.
- Follow all safeguarding procedures, health and safety requirements, and mandatory training obligations.
ESSENTIAL REQUIREMENTS
You must meet all of the following to be considered:
- Female (GOR under the Equality Act 2010 — see above).
- Experience supporting people in health, social care, or community settings.
- Availability to work night shifts, including waking nights and sleep-ins.
- Strong written and verbal communication skills.
- Basic IT skills and ability to maintain accurate records.
- Right to work in the UK.
- Willingness to complete CPI (Crisis Prevention Institute) training before starting, or existing CPI certification.
DESIRABLE QUALIFICATIONS & EXPERIENCE
Not essential, but these will strengthen your application:
- NVQ Level 3 in Health and Social Care (or equivalent qualification).
- Emergency First Aid at Work (Level 3).
- Experience supporting individuals with complex mental health needs or behaviours of concern.
- Previous experience in specialist or complex care settings.
WHAT WE'RE LOOKING FOR
Beyond skills and experience, the right person for this role will be:
Caring and person-centred
- Treats every person as an individual, with genuine compassion, dignity, and respect.
- Non-judgemental and inclusive in approach at all times.
Calm and capable under pressure
- Patient and emotionally resilient, able to respond appropriately in challenging situations.
- Confident de-escalating difficult situations calmly and safely.
A strong communicator and team player
- Builds trusting, respectful relationships with service users and their families.
- Works positively within a team and contributes to a supportive working culture.
Organised and accountable
- Reliable, punctual, and professional.
- Good time management, able to follow care plans and instructions accurately.
- Takes responsibility for own practice and proactively seeks to improve.
Committed to learning and development
- Open to feedback, training, and continuing professional development.
- Motivated to grow knowledge and skills within health and social care.
WHAT WE OFFER
- Flexible bank shifts you choose shifts that work around your other commitments.
- Regular supervision and ongoing support from an experienced, approachable management team.
- Clear career progression pathways we actively support bank staff into permanent roles and fund NVQ Level 3 for committed team members.
- A values led organisation where your work makes a genuine, daily difference to people's lives.
