Job Types:
Part Time, Temporary, Contract
Job Description
We are seeking a motivated and compassionate Bank Support Worker to join our team in Tamworth. This role is dedicated to supporting individuals within a Supported Living Service who are living with epilepsy, depression, anxiety, and challenging behaviours.
The successful candidate will work alongside healthcare professionals and support staff to deliver person-centred care that empowers independence, promotes wellbeing, and ensures a safe and positive environment. Experience in managing complex emotional and behavioural needs is essential, along with a proactive and calm approach.
Key Responsibilities
- Provide individualised, safe, and compassionate care as outlined in person-centred support plans.
- Support service users with personal care while maintaining their dignity and encouraging independence.
- Support individuals to manage and understand their mental health and behavioural needs.
- Respond to challenging behaviour with calm, consistent, and safe de-escalation techniques.
- Monitor and respond appropriately to seizure activity and follow epilepsy care protocols.
- Assist with day-to-day living tasks, including cooking, cleaning, budgeting, and community engagement.
- Maintain accurate documentation and contribute to care planning and multidisciplinary reviews.
- Promote social inclusion and support individuals in attending appointments, activities, and events.
- Uphold safeguarding principles and contribute to risk management strategies.
- Collaborate closely with colleagues and external professionals to ensure holistic care delivery.
Essential Qualifications and Requirements
- Experience working with individuals with epilepsy, mental health conditions, or challenging behaviours.
- Basic understanding of safeguarding, person-centred planning, and health & safety.
- Care Certificate (completed or willingness to complete upon hire).
- At least 1 year of experience in a social care or supported living environment.
- Ability to work flexible shifts, including evenings and weekends.
- Legal right to work in the UK (sponsorship not available).
- Full UK driving licence with access to a vehicle is desirable.
Desirable Qualifications and Experience
- NVQ Level 2 or 3 in Health and Social Care (or equivalent).
- Epilepsy Awareness Training (including administration of rescue medication).
- First Aid at Work.
- Previous experience supporting individuals in supported living settings.
Person Specification
Commitment to Quality and Safety
A commitment to providing high-quality, safe care that respects the unique needs of each individual. Understanding of risk management in mental health, epilepsy, and behavioural settings.
Learning and Development
Willingness to engage in continuous learning and development, including completion of all mandatory and role-specific training.
Teamwork and Communication
Strong communication skills and the ability to work positively and collaboratively within a team. Experience in multidisciplinary working is an advantage.
Role-Specific Skills
- Ability to manage seizures and monitor wellbeing.
- Confident in handling challenging behaviours professionally.
- Competent in personal care, domestic tasks, and daily activity planning.
- Basic IT skills to maintain accurate electronic care records.
Values and Behaviours
- Compassionate, inclusive, and respectful.
- Reliable and professional with a strong work ethic.
- Committed to supporting people to live their best lives in a person-centred, empowering way.
What We Offer
- Flexible working hours to suit your lifestyle.
- Comprehensive induction and specialist training in epilepsy, mental health, and behaviour management.
- Supportive and inclusive team culture.
- Opportunities for career progression and personal development.
